Terms of Service

Last updated: September 2, 2026

These terms govern the use of btodigital Facturas Siigo (the "App"), an application developed by btodigital (Sociedad de Profesionales Expertos SPE S.A.S., Medellín, Colombia) that integrates Shopify stores with the Siigo accounting platform. By installing or using the App, you accept these terms. If you do not agree, do not install or use it.

1. What the App does

From your Shopify store, the App lets you:

• Sync products and variants to Siigo using the SKU as the unique identifier.
• Issue electronic sales invoices in Siigo from your Shopify orders.
• Generate credit notes in Siigo from refunds.
• Submit invoices to the DIAN when you enable it, through Siigo's official channel.
• Reconcile inventory between both platforms.

2. Requirements

• An active Shopify store where you install the App.
• A valid Siigo account with API access (username and access key).
• You are responsible for keeping your Siigo credentials secret and for the accuracy of the configuration (document types, taxes, cost centers, etc.) that determines how your invoices are created.

3. Plans, trial, and billing

• The App is offered under subscription plans with a monthly invoice cap. Current plans and prices are shown inside the App.
• Billing is handled by Shopify through its app billing system (Shopify Managed Pricing). btodigital does not process or store your payment data.
• Plans may include a free trial. You can change plans or cancel at any time from Shopify's pricing page; cancellation takes effect per Shopify's billing terms.
• If you reach your plan's monthly invoice cap, the App may pause automatic issuance until you upgrade or the new cycle begins.

4. E-invoicing responsibility

The App is an automation tool that forwards your order data to Siigo. Tax and fiscal responsibility for the issued invoices is yours as the merchant and your Siigo account. In particular:

• You are responsible for verifying that each invoice is correct (amounts, taxes, customer data) before treating it as final before the DIAN.
• btodigital is not liable for DIAN rejections, calculation errors caused by incorrect configuration, or your tax compliance.
• Stamping, validation, and delivery to the DIAN are performed by Siigo; their availability depends on Siigo and the DIAN, not the App.

5. Acceptable use

When using the App, you agree not to:

• Use it for unlawful purposes or to issue fraudulent documents.
• Attempt to breach, overload, or reverse-engineer the App or its infrastructure.
• Access data from stores that do not belong to you.

6. Service availability

We strive to keep the App available, but it is provided "as is" and "as available". There may be interruptions due to maintenance, third-party failures (Shopify, Siigo, Google Cloud, DIAN), or causes beyond our control. We do not guarantee uninterrupted availability.

7. Limitation of liability

To the maximum extent permitted by law, btodigital shall not be liable for indirect, incidental, or consequential damages, or lost profits, arising from the use or inability to use the App. Our total liability, on any grounds, shall not exceed the amount you paid for the App in the three (3) months prior to the event giving rise to the claim.

8. Intellectual property

The App, its code, brand, and image are owned by btodigital. These terms grant you no rights over them other than to use the App as agreed herein. "Shopify", "Siigo", and "DIAN" are trademarks of their respective owners.

9. Termination

You may stop using the App by uninstalling it from your Shopify store at any time. We may suspend or terminate access for use that breaches these terms. Upon uninstall, your data is deleted per our Privacy Policy.

10. Changes to these terms

We may update these terms. When we do, we update the "last updated" date at the top of the document and, if the change is material, we notify the installed store owner by email. Continued use of the App after a change means you accept it.

11. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent courts of Medellín, Colombia, without prejudice to any consumer rights granted to the merchant by law.

12. Contact

btodigital — Sociedad de Profesionales Expertos SPE S.A.S.
Contact email (support & legal): siigo@btodigital.com
Website: btodigital.com